Ziemer Support – How can we Help You?

Before you contact Ziemer support, please have your Galilei Topographer or Ziemer Femtosecond Laser serial number ready. For remote service, please connect your device to your highest speed Internet connection. For general inquiries about Ziemer, please use our contact form.

Though we love to see our customers in person, our remote service connection allows us to handle upgrades and most issues from our headquarters in Alton, Illinois.

24/7 Phone Support

Calls after business hours: 8 a.m. to 5 p.m. CST, Monday — Friday are routed to the on-call technician.

Remote Diagnostics

Using built-in hardware and software, Ziemer may perform diagnostics via the Internet on every LDV Femtosecond Laser and Galilei topographer.

Save the Day with remote service.

Our remote service extends to repairs and upgrades, too. It also minimizes downtime, and it can save a day in your surgery schedule. On-site repair needed for hardware only.